My mirrors are professionally packaged and shipped by UPS. I have safely shipped mirrors all over the US, Alaska and Canada. Full insurance is included and for items over $250 will require a signature on delivery. ** For international shipping please convo me first before purchasing Less than 2% of my shipped packages have ever had damage, but sometimes accidents do occur. - In case of shipping damage - please keep all packing material and notify me as soon as possible. I will need photographs of the packing material, mirror damage, and condition of the box. The mirror will need to be repacked and UPS will come by to pickup the mirror. A refund or remake of a mirror can not be started until UPS has picked up the damaged mirror.

I gladly accept returns and cancellations for non-custom mirrors. Just contact me within: 3 days of delivery Ship items back to me within: 7 days of delivery Request a cancellation within: 2 hours of purchase Please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Items on sale or discounted Please send me a conversation so we can discuss any concerns you may have with my art. I want all of my customers to be completely satisfied with their purchase! I will work with you to resolve the issue but if for some reason you are still unhappy I will take a non custom item back within 7 days of your getting it. The item must be returned in its original condition. **** There is a restocking fee of 15% of the sale price of the item for all returns **** ** Due to the personal nature of custom selections - I do not accept returns on custom orders**

I work very closely with my clients on all custom orders. I kindly request 20-25% down payment non-refundable to order supplies and get started. I will send you tile samples and discuss the design you want. If needed, I will draw a pattern of your design so you may see the metal detail etc. I will only begin construction after you have approved tile selections and design. I will keep you updated along the way as to my progress and only request final payment after taking final photos and showing you the completed item. I can custom make different colors or sizes for most items I have on display! Just convo me and I'll work with you to get your perfect design! * Due to the individualized nature of my custom orders I do not accept returns *

Mirror glass is installed in your mosaic frame prior to shipping. I try to have one photo in each listing showing a room setting with mirror glass installed.

When cleaning the mirror glass, spray your cleaning rag directly with glass cleaner and not the mirror glass itself. Avoid over-spray onto the mosaic border! Alcohol based glass cleaners can damage the grout and/or metal sealer.

COPPER: Copper metal designs are treated with a tarnish resistant coating. You should not ever have to reapply it, but if you do, there is a spray can option for purchase via the manufacturer. The sealer is self-healing, so you should be able to clean the spot and apply the sealer right over it. Avoid over-applying. If you need assistance, please do not hesitate to contact me. ALUMINUM & METAL ASSEMBLAGES: I seal aluminum metal designs and jewelry assemblages with a liquid protective varnish. This is an artist's grade protective layer to allow ease of care. Simply wipe with a slightly water damp towel (non dripping), or use a dry dust cloth.

Always find a stud or use suitable wall anchors! This cannot be over-stressed. Sheetrock will need wall anchors unless you find a stud. D-RING HANGERS AND J-HOOKS I install 601b D-Ring hangers with 50-l00lb wire for round mirrors 24 inches and larger. I use hanging hooks with D-rings and sometimes double up. You can knock down the curve of the hook to allow for the mirror to lay flatter against the wall. THE FRENCH CLEAT For my larger rectangles I use a French cleat system. Basically 2 bars come together for strong support. Don't forget, use wall anchors with sheetrock. The French Cleat needs to be installed as level as possible on the wall.